Introduction
At Yahusuah Collection, we strive to provide exceptional customer service along with high-quality Formula 1-inspired apparel. We understand that there may be instances where you need to return or exchange an item, and we have outlined our Refunds Policy below to ensure a smooth process for our customers.
Refund Eligibility
To be eligible for a refund, please ensure that the following conditions are met:
- Time Frame: Items must be returned within 30 days of the purchase date.
- Condition: Items must be unworn, unused, and in the same condition as received, including the original packaging with all tags attached.
- Proof of Purchase: A receipt or order number must be provided for all returns.
Non-Refundable Items
Please note that the following items are not eligible for a refund:
- Gift Cards: All sales of gift cards are final and non-refundable.
- Sale Items: Only regular-priced items can be refunded. Sale items are considered final sale.
Initiating a Return
If you wish to initiate a return, kindly follow these steps:
- Contact Us: Email our customer service team at info@yahusuahcollection.com with your order number, details of the item(s) you wish to return, and the reason for the return.
- Approval and Instructions: Upon approval of your return request, you will receive a return authorization along with instructions on how to send the item(s) back to us.
- Shipping: Please note that you will be responsible for covering the shipping costs for returning your item(s). Shipping costs are non-refundable.
Processing Your Refund
Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
Should you need to exchange an item for a different size or style, please follow the return process as outlined above. Once we receive the returned item, we will process the exchange and ship the new item to you promptly.
Contact Information
For any inquiries or assistance regarding our Refunds Policy, please feel free to reach out to us at:
- Email: info@yahusuahcollection.com
- Address: Yahusuah Collection, Shop M8, Beaver House, Tom Mboya Street, Nairobi, Kenya
We value your business and are dedicated to ensuring your satisfaction with our products and services. Thank you for choosing Yahusuah Collection, where style meets speed in the world of Formula 1-inspired apparel.
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